Terms and Conditions

Legals and disclaimers

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Neil Gresham's Masterclass Coaching Academy ("Us", "We", "Our") makes this website (the "Site") available to you and any of our services which are accessible on or via the Site (the "Service" or "Services").

The Terms and Conditions govern your use of the Site and the Service and by accessing the Site and/or the Service you agree to be bound by them without limitation or qualification.

1. Use of the Site

The content of this Site is owned by or licensed to Us. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Site without Our permission (or licensee if applicable). You may view or print individual pages only for your personal use.
You must not use this Site and/or Service in a way which causes or may cause:

  • the Site or the Service to be interrupted, damaged or impaired;
  • offence or detriment to any other person who uses this Site or Service;
  • Us, you or any other user of the Site to be in breach of any applicable law or regulation;
  • detriment to any person who supplies services to Us in connection with this Site.

If We consider that you are doing, or are likely to do, any of these things or in any other way are adversely affecting the Site or Service, its users, Us or its suppliers, We may immediately suspend your use of the Site and/or Service.

2. World Wide Web

The contents of this site are not directed to any person in any jurisdiction where (for any reason whatsoever) the publication or availability of the Site is prohibited. Persons in respect of whom such prohibitions apply must not access the Site

3. Links to other website and services

The Site may contain links to other websites, which are not under our control. The links to other sites are offered for your convenience and We we do not accept any responsibility or liability whatsoever for enabling you to link to any other website, for the contents of any other website, for the security of any other website, or for any consequence of your acting upon the contents of such website.

4. Transmission of information

Your attention is drawn to the fact that information transmitted via the Internet is susceptible to monitoring and interception. You will bear all risk of transmitting information in this manner. We will not be liable for any loss, harm or damage suffered by you as a result of transmitting information to us. We reserve the right to request independent verification of any information transmitted via e-mail.

5. Disclaimer

Whilst We agree to use our reasonable endeavours to ensure that the Site and/or the Service is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Site and/or Service and shall be released from our obligations under the Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Site and/or Service impossible or impractical.

6. Changes to the Terms and Conditions

We may change the Site or the Terms and Conditions at any time without notice. If you use the Site after We have posted any changes you will be bound by them. You should therefore ensure that you read the Terms and Conditions each time you use the Site.

7. Copyright and Trademark Notices

All copyrights and trademarks are the property of their respective owners.

8. Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.


Contact information

The Climbing Masterclass is a trading name of Neil Gresham and Stephen Golley
Our registered address is:

Climbing Masterclass,
Flat 8, 28 Mead Place
E9 6BF,
You can email us at: info@masterclasscoachingacademy.com for general enquires, or use our online enquiry form


Return, refund and cancellation policy

1. Physical goods. DVD's, books etc.

If for any reason you are unhappy with a DVD or book purchased from Us, you can return it to us in its original condition within 30 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for it.
If the item was damaged in transit. 
If you take delivery of an item from Us and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for an exchange. Please see our returns form to print out a personalised return label for your item.
If the item is defective. 
You have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanied your item as this may be needed should there be a fault. Please see our returns form to print out a personalised return label for your item.
If we sent you an item you did not order (i.e. an incorrect item). 
As soon as you find out we’ve sent you an incorrect item, please go to the returns form to print out a personalised return label for your item. Send the incorrect item back to us using this return label and we’ll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, choose the "Replacement" option on the returns form, and we'll send you the correct item by return (subject to stock).
Please note
(a) We will notify you via e-mail when we have processed your return, this may take up to two weeks.
(b) We recommend that you use a recorded-delivery service to return any items.
(c) All physical goods returned MUST have a valid Return Merchandise Authorisation (RMA) number. Please use the appropriate returns form (as described above) to generate your RMA number and mark it clearly on the returned package. If a return package is delivered to Us without a valid RMA number we may not be able to accept delivery.

3. One to One Coaching

Changes to your booked session e.g. cancellation, re-scheduling, different coach etc, can be made upto 24 hours before they are due to start at no cost (for a cancellation a full refund or credit will be issued as you prefer). New session times will be arranged subject to your coaches' availability. If you wish to change the coach that you have booked your session with, you may need to re-schedule your session, subject to your new coaches' availability.
If you cancel on the day, please give us as much notice as possible. We will usually offer a refund, credit or rescheduled session. If your cancellation is extremely short notice, we may need to charge a fee (up to the full amount of the session booked) to cover our costs, which we will inform you of at the time.
You can exchange your session with another person at any time, but do please let us know that you have done so.

4. Group Masterclasses

If you pre-pay online for a group masterclass, you may cancel at any time up to one hour before the start of the session and receive either a full refund, credit or transfer to another session, as you wish.

5. Personal Training Programmes

You may cancel a request for a training programme at any time before its first use for a full refund, minus an administration fee of 20% of the cost of the programme. ’First use’ will be deemed to be the date and time that you log in to access your programme for the first time or if the programme is emailed to you, when we have sent you the notification email.

6. Coaching courses

If for any reason a student needs to cancel the course this can be done with over 14 days notice, and a full refund will be issued. At this stage the Climbing Centre concerned will make an assessment to endure that there are enough students to make the course viable, and if not, a full refund will be sent to all students. If between 8 and 14 days notice of cancellation is given by the student then a 50% refund will be made to cover the cost of the hotel booking and instructor fees. If less than 8 days notice is given then no refund can be offered, however the places are transferable, therefore any person in need of cancelling the course can nominate another person to go in their stead with no charge. If you transfer your place to another person, you will be solely responsible for collecting any monies from that person.

To inform us of a change to a coaching service that you have booked, please use our online enquiry form


Delivery of goods

Goods will be delivered by courier or Royal Mail which will require a signuture on receipt. If the courier publishes package tracking information you will be emailed your tracking reference number when the item has shipped, for your reference. All physical goods ordered will normally be shipped with 3 working days of your order, scheduled for next working day delivery. If you require express delivery, please indicate this on the order form and/or telephone the contact number above when placing your order.
In the case of a coaching session, course you will receive email confirmation of your order within 24 hours of making your payment.


Payments policy

1. By Cheque

Please make any cheques payable to ’Masterclass Coaching Academy’ and post them to us at:

   Climbing Masterclass, Flat 8, 28 Mead Place, London E9 6BF
We will process your order as soon as we receive your payment and will confirm it's receipt via email; if you have booked on a course, we will provisionally hold your place for 5 days pending the arrival of your payment.

2. Bank transfer

If you choose to pay via online banking, BACS, CHAPS or counter transfer, please indicate on your order form and we will email you with our account details. Your order will be processed as noted in (1) above.

3. Online payments

Coming soon...